Application Engineer in Carol Stream, IL at ITW

Date Posted: 10/11/2018

Job Snapshot

Job Description

The Application Engineer provides pre-sales technical support and testing to ensure products/systems meet customer requirements. The Applications Engineer's primary role is to help define and support all preorder requirements for accurate product solutions. Technical support includes application requirements review, site visits, technical support for product questions, and equipment set-up/test as required to verify best solution. The Application Engineer's responsibilities include product training for Sales, Service, and customers.



Responsibilities

  • Work with customers and sales representatives to define product solution that satisfies the application’s requirements, while maintaining company profitability. 
  • Provide technical and commercial assistance to Sales in preparation for customer meetings.
  • Design of solutions, costing, and quotations as required to support sale opportunities.
  • Participate in information gathering meetings with clients to determine the clients' needs, business goals, and desired outcomes.
  • Presale technical, communication, and programming support for special applications.
  • Sometimes this requires on-site support.
  • Ensures order development activity is customer focused, results orientated, performance driven and in compliance with all applicable internal and external requirements.
  • Consult with various departments as appropriate to resolve technical issues that arise during order life cycle. Advanced trouble shooting assistance to help desk, field service, and end users.
  • Primary contact to for technical, engineering, design, and quality issues.
  • Validates pre-sales analysis of functionality of product when required.
  • Tests alternative techniques and methods; recommends changes in procedures or equipment as necessary. Evaluates items being considered for addition to product line.
  • Benchmarks and evaluates competitive products. Supports new product development activities.
  • Reviews and provides guidance to internal personnel on technical bulletins per product group.
  • Participates in training sessions, seminars, and continuing education to stay abreast of new technical developments.
  • Provides technical information and training to workers in other departments, such as sales, field service technicians, and help desk technicians.
  • Attend sales meetings and support tradeshow activities as appropriate.
  • Maintains focus on continuous improvement by applying 80/20, PLS, and USa principles/techniques and makes process improvement recommendations to management.

Job Requirements

Education:

Associates degree in a technical field with 5 or more years related experience required; Bachelor's degree in an Engineering field preferred.

Experience

  • Five (5) years of relevent experience with at least two (2) years in application engineering preferred
  • Preferred engineering skills include knowledge of electronics, mechanics, pneumatics, and computer programming.
  • Experience in the design and development of programmed applications.
  • Ability to handle multiple projects in a short period of time, multitask, and cope with deadline pressure.
  • Excellent customer service skills.
  • Demonstrated ability to generate technical reports.
  • High level of accuracy and attention to detail.
  • Excellent problem solving, troubleshooting and teamwork skills.
  • Excellent verbal, written, communication, and presentation skills.

As an Equal Opportunity/Affirmative Action Employer, ITW Marking & Coding does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws. EOE/M/F/Vet/Disability