Customer and Sales Support Engineer en St. Cloud, FL a ITW

Fecha de publicación: 8/19/2019

Resumen de la oferta

  • Tipo de empleado:
  • Ubicación:
    12 Tannery Road, HB Centre 1 # 06-04, Singapore 347722 Singapore
    St. Cloud, FL
  • Tipo de empleo:
  • Experiencia:
    Not Specified
  • Fecha de publicación:

Descripción del empleo

Position Overview

The Customer & Sales Support Engineer works effectively with customers, area sales manager and the network partners (i.e. distributors and agents of ITW GSE products) in the Asia Pacific territory to ensure timely and efficient delivery of customer & sales support activities. You will both satisfied with on-site service jobs, such as commissioning, training and repair and maintenance of ITW GSE products as well as office job activities, such as technical sales support, project management, technical specification review and assistance in client factory acceptance test at our two facilities located in Denmark and USA.           

Office location

Our ITW GSE regional Office in Singapore:

12 Tannery Road, HB Centre 1

# 06-04, Singapore 347722


THE CANDIDATE Geographical Coverage of activities include: Asia Pacific – SE Asia, India, China, Nepal, Sri Lanka, Japan, Korea, Oceania countries


  • Maintain strong technical competencies of ITW GSE products
  • Carry technical specification reviews and submittal of technical compliance statements
  • Manage client factory acceptance test together with project manager from our DK and USA facilities
  • Carry out on-site testing, commissioning and training works
  • Provide responsive and effective off-site telephone service support to technicians of customers’ and channel sales network partners
  • Support technicians of distributor and agents with training in areas that will enhance their competencies and effectiveness to be able to provide high quality customer service support fulfilments for the end-customers in their territory
  • Establish, promote and maintain excellent rapport with all stakeholders including demonstrating the core values of ITW
  • Recognize sales opportunities for ITW GSE solutions and link potential customers with the appropriate Area Sales Managers
  • Perform administrative functions such as safety plans, risk assessments, method statements, site inspection reports, technical reports, customer reports

Requisitos del puesto


  • Electrical Engineering (EE) Degree or Technical Diploma in Electrical/Electromechanical installation, Power Technology
  • Knowledge of include AC/DC power theory, fundamental circuits and components; industrial power control circuits and devices; solid state control and switching devices; and AC utility power distribution is required
  • Two to five years’ experience with installation, testing, troubleshooting and repair of industrial electrical/electronic equipment is required.
  • A self-starter with positive learning and proactive attitude and proven ability to work either independently or as a team player as the situation may require.
  • Must excel in a fast-paced, responsive environment where critical thinking and strong problem solving skills are required for success.
  • Ability to handle clients professionally during all interfaces
  • Understanding and openness about other cultures
  • Knowledge and experience with inverter technology will be beneficial
  • Must be willing to travel around 70 days per year including weekends at times
  • Strong command of written and spoken English.

Reporting Line

  • This position reports to the Functional Manager at the Denmark office and the Administrator Manager in the Singapore office.

Salary & Benefits

  • Attractive salary and benefits: Medical insurance, I-phone, computer…To be negotiated individually after qualifications.

Accersion Ideally by Q4 2019 (or upon short notice), but we will wait for the right person.

Permanent address of the Candidate: Singapore


 ITW GSE DIVISION  of Illinois Tool Works (ITW)                                                                   

The ITW GSE division is an industry leading manufacturer of Ground Support Equipment (GSE) to the aviation industry. Our parent company is Illinois Tool Works (ITW) is an $14.5 billion, multi-national, publicly traded (NYSE) company headquartered in Glenview, Illinois.

Core customers are Airports and Airlines in all countries around the World.

Core products are Power Supply Units for aircraft parked on the ground.

Our locations include:

  •       ITW GSE Americas, Palmetto Florida
  •       ITW GSE ApS AXA Power, Odense Denmark
  •       Sales Office Dubai
  •       Sales Office Singapore

Organizationally ITW GSE is part of the Specialty Products Segment of Illinois Tool Works (ITW).

With manufacturing facilities located in the US and Denmark and supporting Offices in UK, Dubai and Singapore, we have supplied over 80.000 GPU and PCA equipment around the world to date since the first GP, invented by Hobart in 1946 (more information, visit:

With over 200 years of business history of all our brands added together, we continue to succeed in creating innovative product solutions to meet the challenging needs of our customers in an environment with ever increasingly stringent requirements from aircraft manufacturers.