Technical Product Engineer in Shannon at ITW

Date Posted: 1/14/2020

Job Snapshot

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    5 years
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Job Description

ITW Performance Polymers is a world leader in the research, development and manufacture of structural and semi-structural adhesives, grouting and chocking compounds, sprayable syntactic materials and wear-resistant coatings and repair compounds.

Our products are designed to reduce customers’ costs by eliminating steps in their manufacturing processes, reducing the number of parts in an assembly or improving the quality of assembled finished goods.

Identify and recommend products or product modifications for existing and potential customers primarily in Heavy Industry, with secondary cross over skills in Transportation, Wind, and Marine and IND OEM. Determine and provide a Professional level of Technical Service to customers and prospects in all company brands.

Provide technical support to internal and external customers:

     Assist is in the sales process by evaluating applications and materials, recommend products and conduct customer visits to observe and develop application techniques, audits and presentations.

     Provide field sales with technical data, test results, graphs, and reports.

     Work with field sales & marketing and other ITW groups to generate and analyse market data to identify new products for ITW growth initiatives as needed.

     Test competitive products against ITW portfolio products for specific customer projects or problems and historical data.

     Participate in the commercialization of new product launches coordinating technical data with other essential departments.

     Collaborate with Marketing to produce “Marcom Tools” (Technical Data Sheets, physical property data and technical writing for brochures and trade shows) needed for all brands.

     Be proactive in developing and visiting the appropriate contacts with the Engineering, Materials, or Quality departments of key customers and material manufacturers. Establish and support testing adhesive specifications for major customers.

     Ability to receive incoming calls from potential or existing customers to provide product selections or trouble shoot application issues.

     Work independently or in multi-functional teams to develop new business opportunities, advise on new potential products or the modification of existing ones.

     Ability to travel occasionally to help support lab work presented at customers, trade shows, customer audits, industry presentations and on lining as well as emergency customer support.

     Responsible for various aspects of project management. Coordinate new projects and new product development activities with Technical Product Managers, field sales, R&D and Marketing.

     Help identify Industry trends, use ITW tools to continually introduce best practices to optimize the department, and help identify new business development trends.

     Maintain an electronic database to record Technical Service data and aid in protecting the company from undue liability 

Job Requirements


●  A bachelor’s degree in Chemical Engineering or Chemistry

●  3 years plus, relevant work experience

●  Ability to analyse bulk material properties

●  Ability to analyse and interpret complex information

●  Good communication and presentation skills
●  Analytical and problem solving skills required

  Team Player

●  Ability to act on own initiative and to make decisions and recommend appropriate courses of action

●  Ability to work and communicate with people at varying levels of seniority and technical knowledge

●  Ability to understand complex testing and approval protocols


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