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Service Technician in Appleton, WI at ITW

Date Posted: 6/18/2019

Job Snapshot

  • Employee Type:
  • Location:
    Appleton, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Basic Description:

Responsible for providing excellent customer service and answer technical calls for all Welding Accessories & Consumables product (Gas Equipment, Service Parts & Consumables, Helmets & Safety Products, Filtair, Live Arc and Augmented Arc). Responsibilites include administering warranty, entering service files and working with staff to evaluate returned parts to help improve warranty.

Essential Functions:

• Handle phone calls on a repetitive basis relating to the service, repair, and application of the product

• Create service files in Service Warranty system to effectively administer warranty claims; repair and test of returned equipment from the field

• Participate on product development teams and product support initiatives focused on internal and external suppliers

• Help manage the demonstration assets that the business unit has for customers and sales team, including the tracking, communication and process of the demos

Minimum Qualifications:

• Demonstrate a positive and enthusiastic attitude.

• Ability to make quick customer oriented decisions in a fast paced environment.

• A demonstrated ability to work effectively with many different personalities and situations.

• Excellent verbal communication skills and enjoy verbal interaction with others.

• Product knowledge and basic understanding of Miller generic computer systems, such as NDS, A+, Intranet, and Extranet.

• Willingness to learn product features and welding characteristics for existing and new products is required.

• Basic knowledge of electrical and mechanical components of a welder.

• Desire to continue to grow professionally through experiences, exposure and focused training.


• Troubleshooting and diagnostic skills for Level 1 computer hardware and software issues, installing applications and navigating directories/files within Microsoft Windows Operating Systems

• Electrical troubleshooting skills for Filtair, Livearc and Augmented Arc products

• Travel to customer locations for technical support of the product

• Associate Degree in Electronics, Electro-Mechanical Technology

• At least 1 year of customer service and troubleshooting skills

• At least 1 year of welding systems product experience