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Inside Sales Manager in Glenview, IL at ITW

Date Posted: 11/27/2018

Job Snapshot

Job Description

Magnaflux, division of Illinois Tool Works (Fortune 250), is a leading worldwide supplier of magnetic particle, dye penetrant inspection equipment and associated chemical products used for applications within the Aerospace, Automotive, Oil & Gas and Energy markets.

With over 85 years in the industry, Magnaflux offers employees a competitive salary and comprehensive benefit package, including medical, dental and life insurance, 401(k) with immediate company match, and much more!

We are currently seeking an Inside Sales Manager to be based in Glenview, IL. Reporting to the Division Sales Director, the Inside Sales Manager will lead the Inside Sales and Customer Service teams to drive business growth and ensure a high level of customer support. Reporting to the Sales Director, this individual will also manage and develop all Inside Sales and Customer Service processes to deliver best in class service to our customers. 

Essential Job Responsibilities:

  • Lead Inside Sales and Customer Service teams to proactively meet annual bookings and revenues objectives for consumables, capital equipment, accessories and services.
  • Function as the on-going project facilitator for the re-engineering process, streamlining and documenting internal work-flow processes and customer contact and profile information into Salesforce
  • Ensure integrity of the Inside Sales and Customer Services entries into ERP and Salesforce systems, as well as adherence to ISO and work instructions.
  • Act as the business power user for Salesforce
  • Coach effective team members by creating, refining and implementing training plans and workflow process best practices, locally and globally.
  • Address major customer issues directly with all areas of the organization; recommend corrective action necessary to satisfy both the customer and organization.
  • Establish work flow, processes, and expectations of the department that ensure prompt and accurate order entry, call volume, etc.
  • Develop and manage scripts to be used by Inside Sales to identify new opportunities, communicate product information and close sales.
  • Work with appropriate personnel to administer pricing policies.  Ensure pricing policies are enforced.
  • Support team member’s interaction with operations, marketing, accounting, outside sales, and management.
  • Act as liaison between customer service team and our global facilities to address issues affecting work flow and procedures.  Initiate recommendations and improvement as necessary.
  • Additional duties and tasks as assigned.

Job Requirements

·       Bachelor’s Degree in business, or Associate’s Degree and equivalent experience in technical sales.

·       5+ years’ experience in customer service and/or inside sales, including 3-5 years’ experience supervising Inside Sales.

·       3+ years’ experience of Salesforce (or other cloud-based CRM systems) with a thorough understanding of field sales organization and structure.

·       Salesforce Sales Cloud power user experience highly desirable

·       Proven ability to develop and implement new processes across functions.

·       Demonstrated ability to lead cross-functional projects on time.

·       Strong verbal and written communication skills.

·       Proficient in MS Office, and prior experience working with ERP systems.

We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting. No Phone Calls Please.

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please visit our website for more information on how to apply.