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Domestic Customer Care Rep in Troy, OH at ITW

Date Posted: 5/14/2019

Job Snapshot

Job Description

Hobart Brothers Company, an Illinois Tool Works Company within the Welding Group, is a recognized leader in the manufacturing and distribution of welding consumables worldwide. 

 

Position Profile:

This position will support our domestic distributors, ITW sales personnel and end users by providing solutions to inquiries involving Hobart Brothers product offerings or services.  Must have and maintain a positive and enthusiastic attitude.  The schedule for this position is 4 – 10 hour days on weekdays, 8 am to 6 pm.

Core Responsibilities:

  • Internally, facilitate the needs of our DMs, warehouses, and business units.
  • Work effectively with the business units to promote their products to distributors and customers. 

  • Provide timely and constructive customer feedback received to the appropriate people. 

  • Work well within the Customer Support team to identify improvement projects

  • Handling calls, faxes and emails, quotes, product recommendations.

  • Customer order entry and maintenance in APLUS as well as backorder review.

  • Processing customer returns.

  • EDI order monitoring and maintenance.

  • Account management for assigned accounts.  

Job Requirements

Qualifications/Requirements:

  • 3-5 years of directly related job experience in customer service specialization.
  • Excellent verbal and written communication skills.

  • Previous experience in a customer service environment where much of the role was taking in-bound phone calls required.

  • APLUS system knowledge & order entry experience preferred.

  • Demonstrated ability to multi-task and comfort using multiple systems.  Strong innate sense of urgency and excellent follow-through.

  • Welding product and process knowledge is a plus, but will train.

  • A positive and enthusiastic attitude.  Be self-motivated, with a desire to help the customer find the welding solution that is right for them.

  • Be able to make sound customer oriented decisions in a fast-paced environment.

  • Dynamic problem solving skills.

  • Desire to continue to grow professionally through experiences exposure, and focused training.

  • Requires strong interpersonal and communication skills.

  • Must be a team player who possess an excellent attitude.

We offer a competitive salary and benefits package including medical and dental insurance, life, short and long-term disability insurance, Holiday, and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.

For more information on Hobart Brothers, please visit our web site at www.hobartbrothers.com.

If this is a description of your background and expertise, please send your resume and salary requirements to:

Apply to:          Angel Johnson – Human Resources Manager

HOBART BROTHERS LLC

101 Trade Square East

Troy, OH  45373

FAX:                  937-332-5302

Email:               angel.johnson@hobartbrothers.com 

Hobart Brothers LLC is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

 

If you are a qualified individual with a Disability, or a protected Veteran and need assistance with this job posting, please inquire at HR@hobartbrothers.com