This site uses cookies. To find out more, see our Cookies Policy

Domestic Customer Care Rep in Troy, OH at ITW

Date Posted: 5/14/2019

Job Snapshot

Job Description

Hobart Brothers Company, an Illinois Tool Works Company within the Welding Group, is a recognized leader in the manufacturing and distribution of welding consumables worldwide. 


Position Profile:

This position will support our domestic distributors, ITW sales personnel and end users by providing solutions to inquiries involving Hobart Brothers product offerings or services.  Must have and maintain a positive and enthusiastic attitude.  The schedule for this position is 4 – 10 hour days on weekdays, 8 am to 6 pm.

Core Responsibilities:

  • Internally, facilitate the needs of our DMs, warehouses, and business units.
  • Work effectively with the business units to promote their products to distributors and customers. 

  • Provide timely and constructive customer feedback received to the appropriate people. 

  • Work well within the Customer Support team to identify improvement projects

  • Handling calls, faxes and emails, quotes, product recommendations.

  • Customer order entry and maintenance in APLUS as well as backorder review.

  • Processing customer returns.

  • EDI order monitoring and maintenance.

  • Account management for assigned accounts.  

Job Requirements


  • 3-5 years of directly related job experience in customer service specialization.
  • Excellent verbal and written communication skills.

  • Previous experience in a customer service environment where much of the role was taking in-bound phone calls required.

  • APLUS system knowledge & order entry experience preferred.

  • Demonstrated ability to multi-task and comfort using multiple systems.  Strong innate sense of urgency and excellent follow-through.

  • Welding product and process knowledge is a plus, but will train.

  • A positive and enthusiastic attitude.  Be self-motivated, with a desire to help the customer find the welding solution that is right for them.

  • Be able to make sound customer oriented decisions in a fast-paced environment.

  • Dynamic problem solving skills.

  • Desire to continue to grow professionally through experiences exposure, and focused training.

  • Requires strong interpersonal and communication skills.

  • Must be a team player who possess an excellent attitude.

We offer a competitive salary and benefits package including medical and dental insurance, life, short and long-term disability insurance, Holiday, and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.

For more information on Hobart Brothers, please visit our web site at

If this is a description of your background and expertise, please send your resume and salary requirements to:

Apply to:          Angel Johnson – Human Resources Manager


101 Trade Square East

Troy, OH  45373

FAX:                  937-332-5302


Hobart Brothers LLC is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


If you are a qualified individual with a Disability, or a protected Veteran and need assistance with this job posting, please inquire at