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Customer Support Representative in Appleton, WI at ITW Welding

Date Posted: 4/17/2019

Job Snapshot

Job Description

Basic Description:

As part of the Hobart Welding Products Customer Service team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs.

If you have a positive and enthusiastic attitude, as well as a passion for delivering a best in class customer experience, then this might be the job for you!

The location for this position is in Appleton, WI

Essential Functions:

  • Facilitate the needs of our retailers, field sales team, warehouses, and divisions including but not limited to orders, expediting, quotes, returns, price and availability, and product recommendations.
  • Manage 80+ inbound calls per day to help customers and sales teams needing product or account assistance
  • Responsible for data entry, including but not limited to, order entry and account management
  • Review and respond to time sensitive emails
  • Timely backorder review with communication regarding updates to distributors and the sales team
  • Work well within customer support team to identify improvement projects, scheduling rotation, vacations, and share information learned from internal divisions and customers
  • Will be expected to perform additional duties as needed
  • Account Management - manage specific national accounts, this includes but not limited to coordination of shipments, contract pricing, and communication of special customer requirements
  • Maintain accurate product information in customer portals

Job Requirements

Minimum Qualifications:

  • Minimum of 2 years experience in working in a customer service environment preferred
  • Possess a desire to continue to grow professionally through experiences, exposure and focused training and/or schooling
  • Must have a positive and enthusiastic attitude, while being self motivated, with a desire to help the customer
  • Data entry system knowledge preferred; with a high level of comfort in learning new software systems
  • Proficiency with the Microsoft Office and email systems such as Outlook with a high level of comfort in moving between multiple information systems
  • Ability to make sound customer-oriented decisions in a fast paced environment with the ability to multi-task
  • Excellent verbal and written communication skills, with the ability to compose professional emails
  • Must be detail oriented
  • Ability to build and maintain strong relationships with internal and external customers
  • Experience supporting customers in retail markets
  • Experience in a leadership role and inside sales is a plus