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Customer Service Supervisor in Sint-Niklaas at ITW Polymers and Fluids

Date Posted: 3/4/2019

Job Snapshot

Job Description

 

Wynn’s Belgium is part of Additives International, an ITW Division that manufactures and supplies specialty and innovative chemicals for the automotive aftermarket.  Wynn's offers additives to restore, protect and enhance the three essential fluid systems in your car: fuel, oil and coolant.  We manufacture products in Sint-Niklaas, Belgium and commercialize around the globe serving markets in Europe, Russia, Middle East, Africa, Asia,…

We are currently seeking a Customer Service Supervisor for our facility in Sint-Niklaas, Belgium.

CUSTOMER SERVICE SUPERVISOR

POSITION SUMMARY

As a Customer Service Supervisor you will handle all customer inquiries in an efficient and sales-oriented manner. You will receive and process orders for customers and ensure the fastest possible delivery to these customers, as well as timely invoicing. In your role of Supervisor you will coordinate and organize the work within the Customer Service Department and coordinate with other internal Departments. Together with the team you will contribute to an outstanding purchasing experience for our customers.

CORE RESPONSIBILITIES

Manage the employees in the Customer Service Department. Identify talent and define development actions to improve the team.

Achieve above standard results with respect to primary goals set by ITW, such as ‘On Time Deliveries’ and ‘Customer Rejects’ (metrics used to measure the Customer Service department’s performance). 

Coordinate internally with Production, Planning, Technical Service, Finance, Shipment and Sales regarding potential issues, solutions or opportunities. Act as the liaison between the customer and the internal shareholders.

Answer questions, transfer to the appropriate department and handle complaints on basis of company and customer procedures.

Design and maintenance of those parts of the quality system that apply to customer service.

Manage an assigned portfolio of customers.

External communication with customs and excise services, process excise formalities and keep them up-to-date.

Create and follow up customer complaints.

Back-up for all operational tasks & responsibilities.

Handle orders and active follow-up of customers by telephone and email, with respect to delivery times and transport options, promotional campaigns, payment arrears, absence of orders, ...

Update Sales report.

Other possible tasks associated with the sales administration.

JOB REQUIREMENTS

  • You have at least a bachelor's degree within commercial and or logistics area.
  • You express yourself fluently in Dutch, English and German, both in a (telephone) conversation as well as written. Ideally, you’re also fluent in French. Other additional languages are a plus.
  • You can communicate at different levels, both outside and within the organization.
  • You can easily handle Microsoft Office (Outlook, PowerPoint, Word, Excel) and you preferably have experience with an ERP package.
  • You have 5-10 year’s relevant experience in Customer Service/Logistics and possess leadership capabilities.
  • You are willing to make occasional trips.

SKILLS & COMPETENCES

  • You are a leader and possess people management and leadership skills.
  • Highly communicative and customer-oriented.
  • A flexible and solution-oriented mindset.
  • Persuasive and a problem solver.
  • Collaborative and influencing skills.
  • Hands-on and apply a proactive approach.
  • Eager to learn, you can absorb a lot of information and you know how to set priorities.
  • You can deal with deadlines and work efficiently and accurately.
  • Driven and a positive attitude.
  • You work autonomously with the necessary team spirit.

OFFER

We offer you a challenging and versatile job in a truly international environment. You will work in a financially strong, growing and dynamic company with possibilities for step-by-step career growth.

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