Customer Support Representative in Appleton, WI bei ITW Welding

Veröffentlichungsdatum: 2/9/2020



Miller Electric is about building things that matter. As part of the Miller Customer Service team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs.

If you have a positive and enthusiastic attitude, as well as a passion for delivering a best in class customer experience, then this might be the right opportunity for you!


  • Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to orders, expediting, quotes, returns, price and availability, and product recommendations
  • Manage 80+ in-bound calls per day to help customers and sales teams needing product or account assistance
  • Responsible for data entry, including but not limited to, order entry and account management
  • Review and respond to time sensitive emails
  • Timely backorder review with communication regarding updates to distributors and the sales team
  • Work well within the customer support team to identify improvement projects, scheduling rotation, vacations, and share information learned from internal divisions and customers
  • Will be expected to perform additional duties as needed


  • Minimum of two years’ experience in a working in a customer service environment preferred
  • Possess a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling
  • Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer
  • Data entry system knowledge preferred; with a high level of comfort in learning new software systems
  • Proficiency with the Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems
  • Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
  • Excellent verbal and written communication skills, with the ability to compose professional emails.
  • Ability to build and maintain strong relationships with internal and external customers

ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

If you are a qualified individual with a Disability and need assistance applying for this job, please send an email to the following address:


Minimum Qualifications:

  • Degree in welding or business required (Associate's or BBA/BS)
  • Excellent verbal and written communication skills
  • Demonstrated experience working effectively with many different personalities and situations
  • Understand product knowledge and basic understanding of MILLER’s computer systems is a plus
  • Learning product features and welding characteristics for existing and new products will be required